OUR SHIPPING POLICY
FLAT RATE SHIPPING POLICY:
Flat Rate $5.95 Shipping applies to orders delivered within the Contiguous 48 States regardless of size or weight. Flat rate shipping also applies to many orders shipping to Hawaii, Alaska, US Territories and APO/FPO locations, with some exceptions (Please see below). Orders will ship via USPS (US Postal Service Priority Mail, First Class Mail or Parcel Select), UPS (Ground or SurePost), or FedEx (Ground/Home Delivery). The service used to ship your package will be determined by a number of factors such as weight and shipping location. Generally, very small, light items will ship via USPS, while larger, heavier orders will ship via UPS or FedEx. All orders will receive a tracking number that will be sent to your registered email address at the time of shipment.
FLAT RATE SHIPPING EXCEPTIONS:
SOME ORDERS SHIPPING TO HAWAII, ALASKA, US Territories, & APO/FPO: Many orders shipping to these locations will still qualify for flat rate shipping. While we do our very best to offer the lowest shipping rates possible to customers outside the Contiguous 48 states, there are some exceptions where additional shipping charges may apply to orders being delivered in these locations. These will often be cases where heavier products such as proteins and other powders are included in the order, and the actual cost of shipping is very high due to the shipping weight. In these cases, we will contact you to notify you of the additional cost and instructions for payment.
SHIPPING TIMES:
Most of our orders ship within 48 business hours (Monday - Friday), with many shipping the same day they are placed. The time your order takes to ship is also dependent upon the the availability of product ordered and the accuracy of the billing and shipping information you provide. Currently, most of our orders are shipped out of our Pennsylvania location using USPS, UPS, or FedEx services. Standard delivery times may vary but are usually between 1-7 business days (not including processing and handling time). The delivery time of your order is largely based on your location, and some orders may take longer due to possible shipping carrier delays which are out of our control.
Special Instructions for APO/FPO orders:
WE SUPPORT OUR TROOPS! The large majority of orders shipped to APO or FPO addresses (AA, AE, or AP) will ship for the flat rate fee of $5.95. These orders will ship via USPS Priority Mail. Please note that Shipping Insurance is not available for APO / FPO deliveries and because of this NutritionArsenal.com is not responsible for any damages or lost packages on these orders due to the extreme conditions which they must sometimes endure during shipment. Additional shipping charges may apply to some orders with heavier weights when the actual cost of shipping is very high. We will notify you in these instances.
ENTERING YOUR SHIPPING ADDRESS:
When indicating your shipping address, "APO" or "FPO" will be your "City," "AA," "AE," or "AP" will be your "State," and your ZIP Code will begin with either 09, 34, or 96. Leave the "Country" as "United States."
DELIVERY TIME: Accurate delivery time estimates are not available for APO / FPO orders. In addition to the delivery time that it takes USPS to get your package to the APO or FPO, you will then have to wait on the military delivering your package to you. Military delays are rare but possible and can lead to extended wait periods. But please note that the majority of our APO / FPO customers tell us that they receive their orders within a week.
P.O. BOXES:
We do ship to P.O. Boxes via USPS and UPS SurePost. Please note that some orders with heavier shipping weights may not be able to ship to P.O. Boxes. In these cases, we will notify you to arrange for the order to be shipped to an alternate address.